Privacy Policy
Effective Date: May 2026
True Care System is committed to protecting the privacy, confidentiality, and security of all personal, healthcare, and sensitive information entrusted to our platform.
As a Software-as-a-Service (SaaS) healthcare technology platform, True Care System provides tools and services for healthcare providers, disability support organizations, home care agencies, and related service providers.
1. Information We Collect
True Care System may collect and process the following categories of information:
- Personal information such as name, email address, phone number, mailing address, and employment information.
- Healthcare and service information such as documentation, schedules, daily notes, visit records, medication records, incidents, billing, and payroll data.
- Technical information such as IP address, device information, browser type, login activity, audit logs, and GPS/location data for EVV and timekeeping features.
2. How Information Is Used
Information collected through True Care System is used for legitimate business and healthcare operations, including service delivery, care coordination, EVV, scheduling, billing, payroll, compliance, reporting, customer support, security monitoring, and operational improvement.
We do not sell personal or healthcare information to third parties.
3. HIPAA & Regulatory Compliance
True Care System is designed with privacy and security principles aligned with applicable healthcare privacy regulations, including HIPAA, Pennsylvania Office of Developmental Programs requirements, and applicable federal and state privacy laws.
4. Data Security
We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
- Encrypted data transmission using HTTPS/TLS
- Secure authentication and access controls
- Role-based permissions
- Audit logging and activity tracking
- Secure cloud infrastructure
- Restricted access to sensitive information
5. Mobile Application Permissions
Our mobile applications may request access to:
- Camera for documentation or profile images
- Location services for EVV and scheduling verification
- Notifications for reminders and operational alerts
- File storage for uploads and exports
Permissions are used only for application functionality and operational purposes.
6. Information Sharing
True Care System does not disclose confidential information to unauthorized third parties. Information may be shared only with authorized users, approved service providers, or when required by law, regulation, subpoena, or government request.
7. Data Retention
Information is retained only as long as necessary for operational, contractual, legal, regulatory, or compliance purposes.
8. User Rights
Depending on applicable laws and regulations, users may have the right to:
- Request access to their information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Report privacy or security concerns
9. Incident Response
True Care System maintains procedures for identifying, investigating, and responding to suspected privacy or security incidents. Any confirmed breach or unauthorized disclosure will be handled in accordance with applicable laws and notification requirements.
10. Third-Party Services
Our platform may integrate with third-party services, including cloud hosting providers, notification systems, payment processors, or healthcare integrations. True Care System is not responsible for independent privacy practices of third-party services outside our direct control.
11. Children’s Privacy
True Care System is intended for use by authorized provider organizations and adult users. The platform is not intended for direct use by children without appropriate organizational authorization and supervision.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
13. Contact Information
TRUE CARE SYSTEM LLC
Website: www.truecaresystem.com
Email: admin@truecaresystem.com