Terms of Service

1. The service

True Care System is software for home and community-based care agencies: scheduling, Electronic Visit Verification, care documentation, billing and claims, payroll exports, reports, a mobile app for caregivers, and True Care Assistant. Features may be added, changed or retired over time.

2. Accounts and security

The agency creates accounts for its staff and decides what each role may do. Keep your password, the authenticator app you use for the web app, and the phone registered for the mobile app to yourself, do not share an account, and tell your agency and us at support@truecaresystem.com if you think an account has been misused.

3. What the agency is responsible for

• The accuracy of the records, visits and claims it enters and submits.
• Meeting the rules of its programs, payers and licenses, including HIPAA obligations as a covered entity.
• Giving access only to people who need it, and removing it when they leave.
• Clinical and care decisions. True Care System, including True Care Assistant, supports staff; it does not give medical advice.

4. Acceptable use

Do not use True Care System to:

• enter information you have no right to hold, or look at records you have no reason to see;
• break the law or the rules of a state program;
• probe, disrupt or get around the security of the service, or access it by automated means we have not agreed to;
• copy, resell or reverse engineer the software.

5. Health information and the BAA

Protected health information an agency keeps in True Care System is handled under the Business Associate Agreement between the agency and True Care. Our Privacy Policy explains what we collect and who receives it.

6. Sandbox and evaluation use

The True Care System Sandbox (the Sandbox web app and the “True Care System Sandbox” mobile app) is for demonstration and evaluation only.

• Enter fictional data only. Never enter real health information or details about real people.
• It must not be used to deliver, record or bill real care.
• We make no commitment that the Sandbox will be available, and its data may be reset or deleted at any time.
• Access requires a signed non-disclosure agreement; what you see in the Sandbox is confidential under it.
• Access to the Sandbox may end at any time, including when an evaluation ends.

The Privacy Policy explains what we collect for an evaluation account.

7. Availability

We work to keep the service available and to plan maintenance outside busy hours, but we cannot promise it will never be interrupted. The mobile app keeps working through a weak signal and sends its records when the connection returns.

8. Fees

Fees, billing periods and payment terms are set in each agency’s agreement with True Care.

9. Ending the service

An agency may stop using True Care System as its agreement allows. We may suspend or end access that breaks these terms or puts the service or other customers at risk. When an agreement ends, records are returned or destroyed as the agreement and the Business Associate Agreement provide.

10. Disclaimers and limitation of liability

Except as an agency’s agreement says otherwise, the service is provided “as is”, without warranties beyond those the law requires. To the extent the law allows, True Care is not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability is limited to the fees the agency paid us in the twelve months before the claim.

11. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania.

12. Changes to these terms

When these terms change, we update the date at the top of this page and tell agencies about significant changes before they take effect. Continuing to use the service after that means accepting the new terms.

13. Contact

Questions about these terms: contact@truecaresystem.com. Help with an account: support@truecaresystem.com.