System Navigation

Navigation Overview

After signing in, the main navigation menu is displayed across the top of the application. Use this menu to access the modules required for your daily work.

Figure 1. True Care System Main Navigation Menu

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Navigation Modules

No.	Module	Description
1	Services	Access service-related setup and operational functions.
2	Individual	Manage individuals receiving services, profiles, records, and related information.
3	Employees	Manage employee profiles, employment information, roles, and records.
4	Schedule	Create, review, and manage employee schedules and assigned shifts.
5	Medication	Manage medication-related information and Medication Administration Records (MAR).
6	BSS	Access Behavioral Support Services documentation and workflows.
7	Authorizations	Manage service authorizations, approved units, service dates, and service limits.
8	Reports	Generate operational, compliance, management, billing, payroll, and audit reports.
9	KPI	Review Key Performance Indicators and organizational performance metrics.
10	Time Keeping	Manage employee attendance, work hours, overtime, and time records.
11	Visited Maintenance	Review and maintain visit records, check-in and check-out information, corrections, and visit history.
12	House Management	Manage residential homes, locations, assignments, maintenance, and house operations.
13	Payroll	Review employee compensation, payroll processing, and payroll history.
14	Billing	Manage billing, EVV review, Sandata submissions, claim batches, and reimbursement workflows.
15	HIPAA	Access HIPAA compliance, privacy, security, audit logs, breach monitoring, and compliance tools.
16	Support	Access customer support, support tickets, troubleshooting, and maintenance tools.
17	Admin	Manage provider setup, users, roles, permissions, system configuration, and application settings.

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Role-Based Navigation

Each user only sees the modules authorized for the user's assigned role. Navigation access is controlled by True Care System's role-based security model.

• Provider Administrator
• Supervisor
• Office Staff
• DSP
• Nurse
• Behavioral Staff
• Billing Staff
• Payroll Staff
• Compliance Staff
• Support Staff
• Super Administrator

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Navigation Tips

• Click a module name to open its available pages.
• Click the arrow beside a module name to display its submenu.
• Menu visibility depends on the user's assigned permissions.
• The current page or module may be highlighted automatically.
• Use the Home button below to return to the Getting Started page.

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Security

• Protected modules require an authenticated session.
• Navigation visibility is controlled by role and permission assignments.
• Unauthorized modules and actions are restricted.
• Access activity may be recorded in Audit Logs.

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HIPAA Considerations

• Access only the information required for assigned job responsibilities.
• Protect Protected Health Information (PHI) from unauthorized access.
• Do not leave the application open when the workstation is unattended.
• Always sign out after completing work.

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Troubleshooting

• Refresh the browser if recent permission changes do not appear.
• Verify that the correct account is signed in.
• Contact the Provider Administrator if an expected module is unavailable.
• Contact Support if navigation does not load correctly.

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FAQ

Why do other users see different menus?
Each user's navigation is based on the assigned role and permissions.

Why is a module missing?
Your account may not have permission to access that module.

Can users change the navigation menu?
No. Navigation access is managed by authorized administrators.

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