Billing & Revenue Cycle

Billing Workflow

The Billing workflow is designed to prevent errors before submission through visit review, individual readiness, DSP readiness, EVV validation, Sandata submission, rejections, claims, and payment tracking.

Billing Workflow technical overview
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Visit Review

Review completed visits before billing.

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EVV Validation

Validate service, GPS, signature, units and exceptions.

Submission

Prepare Client, Employee and Visit feed data.

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Revenue Cycle

Track claims, payer responses and payments.

How This Supports Providers

This section explains the operational value behind the diagram and how the workflow supports real provider use cases, EVV readiness, billing accuracy, and long-term SaaS scalability.

Visit Review

Completed visits are reviewed before billing to confirm service delivery, units, duration, GPS timestamps, signatures and exceptions.

  • Checks actual units and duration
  • Flags exceptions before submission
  • Supports overnight and adjusted visits
  • Creates a clean review layer

Readiness Validation

Individual and DSP readiness checks reduce common EVV rejections by confirming required client and caregiver data first.

  • Individual readiness prevents Client Not Found errors
  • DSP readiness prevents Worker Not Found errors
  • Payer and authorization data are verified
  • Employee identifiers and status are checked

Sandata Submission Batch

Validated records can be organized into submission batches aligned with Client, Employee and Visit data structures.

  • Client feed readiness
  • Employee feed readiness
  • Visit feed readiness
  • REST API and JSON-oriented design

Claims and Payments

After acceptance, visits move into claim creation, claim tracking, payer response monitoring and payment tracking.

  • Claim Builder
  • Claim Tracking
  • Payment Tracking
  • Revenue cycle visibility

Technical Solution Overview

The diagram below can be shared with provider leadership, compliance teams, billing teams, IT reviewers, and EVV integration stakeholders.

Billing Workflow diagram

Key Workflow Sequence

Visit ReviewConfirm completed visits.
ReadinessValidate master data.
EVV ValidationCheck codes and GPS.
SubmissionPrepare batch data.
PaymentsTrack revenue cycle.

Common Questions

Why is billing validation important?

It catches missing or incorrect visit, client, employee and service information before it becomes a denial or rejection.

Which Sandata errors can this workflow help prevent?

Readiness and validation steps are designed to reduce common issues such as client not found, worker not found and invalid service code scenarios.

Continue Exploring

Ready to review the full technical overview?

Download the five-page Pennsylvania Alternate EVV Technical Solution Overview PDF.

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