True Care System captures the complete visit lifecycle from schedule assignment through GPS verification, documentation, electronic signature, check-out, and visit completion.
Office staff assign shifts, services, individuals and planned units.
Mobile check-in and check-out capture date, time and location.
Daily notes, outcomes and visit details support service records.
Completed visits flow into billing readiness and validation.
This section explains the operational value behind the diagram and how the workflow supports real provider use cases, EVV readiness, billing accuracy, and long-term SaaS scalability.
The workflow begins with structured scheduling so each visit has the correct individual, service, employee, date, and planned units.
DSPs capture the beginning of service directly in the mobile app with time and GPS coordinates.
Visit records include narrative documentation, activities, observations, supports delivered and outcome tracking.
Electronic signature and GPS check-out complete the visit and support billing readiness.
The diagram below can be shared with provider leadership, compliance teams, billing teams, IT reviewers, and EVV integration stakeholders.
The workflow captures schedule details, employee and individual context, check-in and check-out times, GPS locations, visit documentation, signature and completion status.
Completed visits are passed into review and validation before billing or external EVV submission.
Download the five-page Pennsylvania Alternate EVV Technical Solution Overview PDF.