REPORTS • STAFFING REQUESTS
Call Off Requests
Review DSP call-off submissions, PTO selections, dates, reasons, approval status, and staffing follow-up needs.
Reports shown in this guide may contain Protected Health Information (PHI). True Care System intentionally masks or removes real names, identifiers, contact information, signatures, and other sensitive values from screenshots. Any information that remains visible may be demonstration data created only for training and documentation.
Purpose
The Call Off Requests report displays DSP call-off and time-off submissions available to authorized office and supervisory users. It supports staffing review by showing the requesting DSP, PTO selection, PTO type, start and end dates, submitted reason, and current approval status.
Call Off Requests Workspace
Search and Result Fields
| Field | General Use |
|---|---|
| DSP name | Searches requests by DSP or staff name. |
| Status filter | Displays all requests or limits results to the selected request status. |
| PTO? | Shows whether the DSP requested PTO for the absence. |
| PTO Type | Displays the selected PTO category when applicable. |
| Start / End | Shows the beginning and ending dates of the request. |
| Reason | Displays the staff member's submitted explanation. |
| Status | Shows Pending, Approved, Rejected, or Cancelled. |
Operational Follow-up
A Call Off Request does not by itself confirm that every affected shift has been reassigned. Office or supervisory users should review the corresponding schedule, determine whether coverage is required, follow the Provider's approval process, and complete any separate backup-plan or staffing actions required by policy.
Request has not yet received a final decision.
The request has been accepted or denied according to Provider policy.
The request is no longer active but remains visible for history.
Privacy Considerations
Call-off reasons may include private employment, family, court, counseling, or health-related information. Access should be limited to personnel with a legitimate staffing, supervisory, HR, payroll, or compliance purpose.
HIPAA, Security, and Proprietary Workflow
Access to report data must follow the Provider's role-based access, minimum-necessary, privacy, retention, and disclosure procedures. Users should verify the Provider, Individual, employee, date range, and record before printing, exporting, or sharing any report.
True Care System does not publicly disclose every audit correlation, escalation rule, investigation control, exception-handling process, or proprietary workflow. Advanced operating procedures are provided during direct training for authorized personnel of Providers that are official True Care System customers.