KPI • SCORECARDS
KPI
Balanced Scorecard, strategic planning, performance measurement, and KPI governance for True Care System Providers.
KPI scorecards may combine operational, staffing, billing, compliance, and service-quality information. Screenshots in this public guide use demonstration or masked data. True Care System does not publicly disclose every formula, weighting rule, approval control, data-source mapping, or governance workflow. Advanced configuration and implementation procedures are provided directly to authorized Provider customers during training.
KPI Management Overview
The KPI menu provides Balanced Scorecard views, strategic planning tools, rankings, trends, and scorecards for the organization, departments, managers, and employees. These workspaces support performance measurement across Financial, Customer, Internal Process, and Learning & Growth perspectives.
Scorecards and Performance Workspaces
| Workspace | General Purpose | Documentation |
|---|---|---|
| BSC Scorecard | Review the Provider-level Balanced Scorecard, perspective scores, strategic objectives, department ranking, and twelve-month trend. | Open guide |
| Strategy Map | Connect mission, vision, strategic priorities, Balanced Scorecard perspectives, and cause-and-effect relationships. | Open guide |
| Goals & Targets | Define measurable strategic goals, target values, accountable owners, progress, quarterly roadmap, and governance checks. | Open guide |
| KPI Ranking | Compare perspectives, departments, employees, strengths, movement, and at-risk KPI areas. | Open guide |
| Performance Trends | Review twelve-month performance movement, perspective trends, monthly scores, and early-warning indicators. | Open guide |
| Organization KPI | Maintain and approve the organization-wide scorecard with weighted perspectives, KPI owners, targets, actuals, and status. | Open guide |
| Department KPI | Maintain department performance scorecards and assign KPI ownership to departments and employees. | Open guide |
| Manager KPI | Evaluate manager performance across the approved Balanced Scorecard structure and workflow. | Open guide |
| Employee KPI | Evaluate individual employee performance, targets, achievement, workflow status, and final weighted score. | Open guide |
Report Options Shown in the KPI Menu
The KPI menu also displays report options. These entries are listed here for product awareness only and do not link to separate public documentation pages in this phase.
Recommended Review Sequence
- Review the Strategy Map.
Confirm that mission, vision, priorities, and Balanced Scorecard perspectives are aligned. - Review Goals & Targets.
Confirm measurable goals, accountable owners, targets, and status. - Review the BSC Scorecard.
Assess the Provider-level score and perspective results. - Drill down through scorecards.
Review Organization, Department, Manager, and Employee KPI results. - Use Rankings and Trends.
Identify strengths, declining measures, and KPIs that require leadership attention.