RESIDENTIAL SERVICES • 24/7 OPERATIONS
House Management
Manage licensed residential homes, occupancy, residents, staffing, daily operations, compliance, and reporting from one coordinated workspace.
House Management may display PHI, residential addresses, staffing assignments, medication-related readiness, behavior-support information, compliance findings, and operational alerts. Screenshots in this public guide use redacted or demonstration information. Certain residential controls, validation rules, staffing logic, corrective-action workflows, security controls, and Provider configuration are intentionally summarized and are trained directly for authorized Provider customers.
This documentation describes a True Care System workflow designed to support Pennsylvania Chapter 6400-style residential operations. It is not legal advice and does not replace the Provider's responsibility to follow current licensing requirements, individual plans, payer rules, fire-safety requirements, staffing plans, medication requirements, and any state-specific standards that apply to each home.
Purpose
House Management is the residential operations workspace for Providers supporting Individuals who live in licensed or Provider-managed homes on a 24-hour basis. It brings together house capacity, resident assignments, staffing coverage, daily operations, safety and compliance monitoring, and residential reporting in one coordinated system.
The module is designed for flexible residential models, including one-person homes and shared homes with two, three, four, or more residents when permitted by the applicable license, waiver, staffing plan, assessed need, building capacity, and state requirements.
6400-Oriented Residential Management
Each house has its own profile, capacity, program type, address, supervisor, occupancy status, and compliance context.
Resident assignment is reviewed with rooming, assessed needs, behavior support, medication support, appointments, ISP considerations, and housing status.
Authorized users can review staffing, awake monitoring, incidents, shift notes, missing coverage, and daily operational risks.
House Management Workspaces
| Workspace | General Purpose | Documentation |
|---|---|---|
| Dashboard | Review one house's occupancy, residential profile, coverage, alerts, compliance score, activity, and resident snapshot. | Open guide |
| Houses | Manage the residential house directory, capacity, occupancy model, risk, compliance score, alerts, and billing notes. | Open guide |
| Residents | Assign and review residents, housing type, room, care intensity, ISP, risk, behavior, medication, and home-visit status. | Open guide |
| Staffing | Review assigned staff, on-duty coverage, multi-DSP shifts, specialists, medication-capable coverage, training readiness, and intensity risks. | Open guide |
| Compliance | Review compliance score, fire-drill matrix, sleeping-drill status, corrective actions, and house-specific audit information. | Open guide |
| Daily Operations | Review daily coverage, awake monitoring, incidents, shift notes, unstaffed shifts, incomplete shifts, and current operational watchlist items. | Open guide |
| Residential Report | Open residential reporting outputs for occupancy, staffing, resident profile gaps, alerts, and compliance summaries. | Open guide |