True Care SystemTrue Care SystemDocumentation
Return to Website
Documentation/Admin/Change Password

PROVIDER ADMINISTRATION

Change Password

Allow authenticated users to securely update their own account password.

Privacy, security, and administrative access notice

Administrative pages may display workforce identity, Provider identifiers, contact information, organizational assignments, role permissions, and access-control data. Public screenshots use redacted or demonstration information.

Secure Process

  1. Confirm username or email.
  2. Enter current password.
  3. Enter a compliant new password.
  4. Confirm the new password.
  5. Select Change Password.

Passwords must never be shared by email, support ticket, announcement, screenshot, or plain text.

Change Password screen
Change Password workspace in True Care System.

Admin Guides

FunctionPurposeDocumentation
UsersCreate and maintain Provider user accounts, status, password resets, and role assignments.Open Guide →
Role ManagementDefine role-based permissions, access scope, least privilege, and separation of duties.Open Guide →
Department ManagementCreate departments, assign managers, and organize employees for KPI and approvals.Open Guide →
AnnouncementsSend role-targeted internal communications.Open Guide →
Branches / LocationsMaintain regions, branches, offices, addresses, codes, and status.Open Guide →
Change PasswordUpdate authenticated-user credentials securely.Current guide
Provider ProfileMaintain Provider identity, branding, contacts, identifiers, alerts, and defaults.Open Guide →

Security, HIPAA, and Audit Expectations

  • Verify the correct Provider scope before changing data.
  • Grant only access necessary for approved duties.
  • Use Role Management to enforce least privilege and minimum necessary access.
  • Do not include credentials, SSNs, full payment data, or unnecessary PHI.
  • Use deactivation instead of deleting records required for accountability.
  • Review significant changes through Audit Logs.