True Care SystemTrue Care SystemDocumentation
Return to Website
Documentation/Admin/Department Management

PROVIDER ADMINISTRATION

Department Management

Create departments, assign managers, organize employees, and support KPI ownership.

Privacy, security, and administrative access notice

Administrative pages may display workforce identity, Provider identifiers, contact information, organizational assignments, role permissions, and access-control data. Public screenshots use redacted or demonstration information.

Key Functions

  • Create departments and codes.
  • Assign managers and employees.
  • Review unassigned employees.
  • Support KPI ownership and approval routing.
  • Deactivate obsolete structures while preserving history.
Department Management screen
Department Management workspace in True Care System.

Admin Guides

FunctionPurposeDocumentation
UsersCreate and maintain Provider user accounts, status, password resets, and role assignments.Open Guide →
Role ManagementDefine role-based permissions, access scope, least privilege, and separation of duties.Open Guide →
Department ManagementCreate departments, assign managers, and organize employees for KPI and approvals.Current guide
AnnouncementsSend role-targeted internal communications.Open Guide →
Branches / LocationsMaintain regions, branches, offices, addresses, codes, and status.Open Guide →
Change PasswordUpdate authenticated-user credentials securely.Open Guide →
Provider ProfileMaintain Provider identity, branding, contacts, identifiers, alerts, and defaults.Open Guide →

Security, HIPAA, and Audit Expectations

  • Verify the correct Provider scope before changing data.
  • Grant only access necessary for approved duties.
  • Use Role Management to enforce least privilege and minimum necessary access.
  • Do not include credentials, SSNs, full payment data, or unnecessary PHI.
  • Use deactivation instead of deleting records required for accountability.
  • Review significant changes through Audit Logs.