HIPAA COMPLIANCE FRAMEWORK
HIPAA FAQ
Answers common questions about HIPAA functionality, Provider responsibility, PHI access, support sessions, exports, incidents, and audit review.
These pages describe True Care System functionality and operating expectations. They do not replace Provider policies, legal advice, risk analysis, workforce training, contracts, or regulatory obligations. Use minimum-necessary access and protect PHI in screenshots, exports, tickets, messages, and reports.
Purpose
Answers common questions about HIPAA functionality, Provider responsibility, PHI access, support sessions, exports, incidents, and audit review.
Core Requirements
Does software alone make a Provider HIPAA compliant?
No. Compliance also depends on Provider policies, workforce training, contracts, risk analysis, incident response, and legal obligations.
Does True Care System record PHI access?
Supported PHI access events can be recorded with actor, target, purpose, decision, Provider, time, and technical context.
Can Platform Support access Provider data?
Only through an approved, scoped, time-limited, and auditable support workflow.
Are exports tracked?
Supported exports can be recorded for compliance review.
Who decides whether an incident is a breach?
The Provider’s authorized privacy, compliance, and legal process.
Operational Review Checklist
| Review Area | Expectation |
|---|---|
| Provider Scope | Confirm the correct Provider before viewing, changing, exporting, or investigating records. |
| Authorized Purpose | Confirm the user’s role, approved purpose, and minimum-necessary scope. |
| Evidence | Retain relevant timestamps, actors, targets, identifiers, IP addresses, devices, reasons, and results. |
| Escalation | Escalate unexpected, denied, suspicious, cross-Provider, bulk, or high-risk activity. |
| Documentation | Record decisions, corrective action, validation, and required follow-up. |