HIPAA COMPLIANCE FRAMEWORK
HIPAA Incidents
Documents incident intake, classification, ownership, status, evidence, impact, and corrective action.
These pages describe True Care System functionality and operating expectations. They do not replace Provider policies, legal advice, risk analysis, workforce training, contracts, or regulatory obligations. Use minimum-necessary access and protect PHI in screenshots, exports, tickets, messages, and reports.
Purpose
Documents incident intake, classification, ownership, status, evidence, impact, and corrective action.
Core Requirements
Incident Intake
Record reporter, Provider, date/time, affected systems, people, records, and exact symptom.
Severity
Classify privacy, security, availability, data integrity, billing, payroll, or operational impact.
Ownership
Assign privacy, security, compliance, technical, legal, HR, billing, or operational ownership.
Investigation
Build a supported timeline and determine scope, cause, access, and control failure.
Closure
Document remediation, validation, notifications, and preventive action.
Operational Review Checklist
| Review Area | Expectation |
|---|---|
| Provider Scope | Confirm the correct Provider before viewing, changing, exporting, or investigating records. |
| Authorized Purpose | Confirm the user’s role, approved purpose, and minimum-necessary scope. |
| Evidence | Retain relevant timestamps, actors, targets, identifiers, IP addresses, devices, reasons, and results. |
| Escalation | Escalate unexpected, denied, suspicious, cross-Provider, bulk, or high-risk activity. |
| Documentation | Record decisions, corrective action, validation, and required follow-up. |