HIPAA COMPLIANCE FRAMEWORK
HIPAA Incident Response
Provides the response sequence for containing, investigating, remediating, communicating, and closing a HIPAA-related incident.
These pages describe True Care System functionality and operating expectations. They do not replace Provider policies, legal advice, risk analysis, workforce training, contracts, or regulatory obligations. Use minimum-necessary access and protect PHI in screenshots, exports, tickets, messages, and reports.
Purpose
Provides the response sequence for containing, investigating, remediating, communicating, and closing a HIPAA-related incident.
Core Requirements
Detect
Capture facts, scope, affected Provider, systems, records, users, and evidence.
Contain
Stop further access, disclosure, alteration, or disruption.
Assess
Determine whether PHI, ePHI, credentials, or Provider isolation may be involved.
Remediate
Apply the smallest safe correction and validate related workflows.
Communicate
Use approved internal, Provider, legal, regulatory, and affected-party communication channels.
Operational Review Checklist
| Review Area | Expectation |
|---|---|
| Provider Scope | Confirm the correct Provider before viewing, changing, exporting, or investigating records. |
| Authorized Purpose | Confirm the user’s role, approved purpose, and minimum-necessary scope. |
| Evidence | Retain relevant timestamps, actors, targets, identifiers, IP addresses, devices, reasons, and results. |
| Escalation | Escalate unexpected, denied, suspicious, cross-Provider, bulk, or high-risk activity. |
| Documentation | Record decisions, corrective action, validation, and required follow-up. |