HIPAA COMPLIANCE FRAMEWORK
HIPAA Security Rule
Explains how the platform supports administrative, physical, and technical safeguards for electronic protected health information.
These pages describe True Care System functionality and operating expectations. They do not replace Provider policies, legal advice, risk analysis, workforce training, contracts, or regulatory obligations. Use minimum-necessary access and protect PHI in screenshots, exports, tickets, messages, and reports.
Purpose
Explains how the platform supports administrative, physical, and technical safeguards for electronic protected health information.
Core Requirements
Confidentiality
Prevent unauthorized viewing or disclosure of ePHI.
Integrity
Protect ePHI from improper alteration or destruction.
Availability
Ensure authorized users can access information when needed.
Risk-Based Safeguards
Apply reasonable and appropriate controls based on documented risk.
Continuous Review
Evaluate safeguards after incidents, major changes, new integrations, and evolving threats.
Operational Review Checklist
| Review Area | Expectation |
|---|---|
| Provider Scope | Confirm the correct Provider before viewing, changing, exporting, or investigating records. |
| Authorized Purpose | Confirm the user’s role, approved purpose, and minimum-necessary scope. |
| Evidence | Retain relevant timestamps, actors, targets, identifiers, IP addresses, devices, reasons, and results. |
| Escalation | Escalate unexpected, denied, suspicious, cross-Provider, bulk, or high-risk activity. |
| Documentation | Record decisions, corrective action, validation, and required follow-up. |