HIPAA COMPLIANCE FRAMEWORK
Technical Safeguards
Documents access control, audit control, integrity protection, authentication, transmission security, session handling, and technical monitoring.
These pages describe True Care System functionality and operating expectations. They do not replace Provider policies, legal advice, risk analysis, workforce training, contracts, or regulatory obligations. Use minimum-necessary access and protect PHI in screenshots, exports, tickets, messages, and reports.
Purpose
Documents access control, audit control, integrity protection, authentication, transmission security, session handling, and technical monitoring.
Core Requirements
Unique User Identification
Every user should access the system through an individually attributable account.
Access Control
Enforce Provider scope, role permissions, session controls, and approved support access.
Audit Controls
Record supported access, changes, exports, login activity, support sessions, and security events.
Integrity
Protect records from unauthorized alteration, duplication, or loss.
Transmission Security
Use approved encrypted channels for Web, API, Mobile, file, email, and integration traffic.
Operational Review Checklist
| Review Area | Expectation |
|---|---|
| Provider Scope | Confirm the correct Provider before viewing, changing, exporting, or investigating records. |
| Authorized Purpose | Confirm the user’s role, approved purpose, and minimum-necessary scope. |
| Evidence | Retain relevant timestamps, actors, targets, identifiers, IP addresses, devices, reasons, and results. |
| Escalation | Escalate unexpected, denied, suspicious, cross-Provider, bulk, or high-risk activity. |
| Documentation | Record decisions, corrective action, validation, and required follow-up. |