HOUSE MANAGEMENT • REAL-TIME OPERATIONS
Daily Operations
Monitor today's coverage, awake shifts, incidents, shift notes, staffing gaps, and residential operational risks.
House Management may display PHI, residential addresses, staffing assignments, medication-related readiness, behavior-support information, compliance findings, and operational alerts. Screenshots in this public guide use redacted or demonstration information. Certain residential controls, validation rules, staffing logic, corrective-action workflows, security controls, and Provider configuration are intentionally summarized and are trained directly for authorized Provider customers.
This documentation describes a True Care System workflow designed to support Pennsylvania Chapter 6400-style residential operations. It is not legal advice and does not replace the Provider's responsibility to follow current licensing requirements, individual plans, payer rules, fire-safety requirements, staffing plans, medication requirements, and any state-specific standards that apply to each home.
Purpose
Daily Operations is the real-time residential command view for the selected date and house. It brings together today's shifts, awake monitoring, on-duty staff, intensive residents, open incidents, unstaffed shifts, shift notes, and operational watchlist indicators.
Operational Watchlist
- Shifts missing assigned staff.
- Shifts requiring awake monitoring.
- Residents marked for intensive support.
- Upcoming, not-started, in-progress, completed, incomplete, and cancelled shifts.
- Shifts missing notes or backup notes.
- Coverage ratio compared with scheduled shifts.
- Open incidents requiring follow-up.
Shift Notes and Behavior Support
The page can show recent shift notes and notable behavior-support updates from live operations. Access is role-based because these records may contain PHI, safety information, and service-plan details.