MOBILE APPLICATION • EVV • FIELD OPERATIONS
Mobile EVV
Professional mobile workforce, certified EVV, service documentation, and Provider communication in one connected application.
Mobile EVV pages may display PHI, workforce data, GPS evidence, service records, and operational processes. Screenshots in this public guide use redacted or demonstration information. Certain compliance logic, validation rules, escalation paths, and proprietary workflows are intentionally summarized and are trained directly for authorized Provider customers.
True Care System Mobile EVV
The mobile application combines scheduling, certified EVV, field documentation, staffing communication, Behavior Support Services, incident reporting, and employee self-service in one coordinated workflow.
Why the Mobile App Is Different
Schedule to documentation
Shift, Individual, service, EVV time, Daily Note, incident, and office follow-up remain connected.
Real-time office visibility
Authorized office teams can review field submissions and staffing activity through the web platform.
Certified EVV foundation
The platform supports the Sandata-certified EVV integration workflow for configured Provider implementations.
Mobile EVV Workspaces
| Workspace | General Purpose | Documentation |
|---|---|---|
| Secure Mobile Sign-In | Email-code verification and protected mobile access. | Open guide |
| Mobile Dashboard | Shifts, hours, Daily Note status, messages, and quick actions. | Open guide |
| Mobile Navigation | Role-aware access to authorized workspaces. | Open guide |
| Calendar & Shifts | Assigned work, services, Individuals, locations, and status. | Open guide |
| Visit Check-In / Check-Out | GPS-supported EVV connected to the correct visit. | Open guide |
| Daily Notes | Visit-based service documentation. | Open guide |
| Health & Incident | Field safety and incident reporting. | Open guide |
| Call Off Request | Absence, PTO, office review, and decision messaging. | Open guide |
| Find Shift Coverage | Approved open-shift opportunities. | Open guide |
| Start Unknown Visit | Controlled missing-shift exception workflow. | Open guide |
| BSS Daily Log | Mobile Behavior Support documentation. | Open guide |
| Messages From Office | Provider announcements and decisions. | Open guide |
| My Hours | Worked and scheduled time self-check. | Open guide |
| Profile & Security | Account, biometric, preference, and legal controls. | Open guide |
| Help & Support | Operational and technical assistance. | Open guide |
Certified EVV Workflow
Open assigned shift
Confirm the correct Individual, service, date, and time.
Verify arrival
Record visit start with supported GPS and device context.
Document service
Complete required notes and specialty records.
Close and transmit
Complete the visit for review, reporting, billing, and EVV submission.
Implementation and Direct Training
Provider-specific Sandata configuration, visit exceptions, duplicate prevention, offline recovery, call-off escalation, unknown-visit validation, GPS tolerances, and advanced administrative controls are trained directly for authorized customers.