AI Agents
Responsible, auditable, provider-scoped AI capabilities for healthcare operations.
AI features are designed as assistive tools for authorized users. They do not replace required human review, professional judgment, Provider policy, or applicable legal and regulatory obligations. Public screenshots and examples must use redacted or demonstration information.
Purpose
The AI Agents module documents the planned and approved artificial-intelligence capabilities of True Care System. The framework is designed to assist authorized users with scheduling, billing, payroll, compliance, HIPAA monitoring, support, training, and operational decision support while preserving human oversight, provider-level data isolation, and complete auditability.
Documentation Pages
| AI Workspace | Purpose | Documentation |
|---|---|---|
| Selena AI Assistant | Open the detailed guide for this AI workspace. | Open Guide |
| Scheduling AI | Open the detailed guide for this AI workspace. | Open Guide |
| Billing AI | Open the detailed guide for this AI workspace. | Open Guide |
| Payroll AI | Open the detailed guide for this AI workspace. | Open Guide |
| Compliance AI | Open the detailed guide for this AI workspace. | Open Guide |
| HIPAA AI | Open the detailed guide for this AI workspace. | Open Guide |
| Support AI | Open the detailed guide for this AI workspace. | Open Guide |
| Training AI | Open the detailed guide for this AI workspace. | Open Guide |
| AI Safety & Limitations | Open the detailed guide for this AI workspace. | Open Guide |
AI Operating Principles
AI context must remain within the authenticated Provider scope. Cross-Provider data access is not permitted.
AI recommendations support authorized staff; they do not replace required clinical, compliance, payroll, billing, or administrative approval.
Only the information reasonably required for the approved task should be supplied to an AI workflow.
Prompts, actions, approvals, outcomes, and exceptions should be traceable through system logs where applicable.
AI workflows must respect role permissions, authentication, encryption, retention, and incident-response controls.
Available AI Workspaces
Context-aware operational assistant for authorized users.
Coverage, conflict, overtime, and backup-shift decision support.
EVV readiness, authorization, Sandata, and billing exception support.
Payroll anomaly, overtime, mileage, and missing-time review.
Documentation, policy, audit-readiness, and operational risk support.
PHI access, minimum-necessary, and privacy/security monitoring support.
Ticket triage, log review, root-cause guidance, and resolution support.
Role-based onboarding, knowledge support, and policy education.
Human review, prohibited uses, data handling, and responsible-AI controls.
Security and HIPAA Expectations
Users may access only the records and functions permitted by their assigned role and Provider scope.
Only information reasonably required for the approved operational purpose should be processed.
Authorized personnel remain responsible for validating recommendations and approving final actions.
Material AI-assisted activity should remain attributable, reviewable, and connected to the source workflow.