TRUE CARE SYSTEM • TROUBLESHOOTING
Troubleshooting
Central troubleshooting guidance for common True Care System access, workflow, data, Mobile, billing, payroll, and support issues.
Troubleshooting may expose workforce information, Provider configuration, PHI, audit data, billing records, payroll information, or technical identifiers. Use minimum-necessary access, redact public evidence, and perform changes only through approved roles and workflows.
Purpose
The Troubleshooting section provides a consistent, security-conscious method for resolving common True Care System issues without damaging production data, weakening access controls, bypassing Provider isolation, or creating untracked changes.
Begin with the relevant guide below, preserve evidence, and escalate through the Support module when the issue cannot be safely resolved through approved user or Provider administration steps.
Documentation Pages
Before Troubleshooting
Verify the authenticated Provider and user role before reviewing records or changing settings.
Record the page, action, message, date/time, user, device, browser, and relevant record identifiers.
Capture screenshots, logs, request IDs, transaction IDs, and before/after values before making changes.
Use the smallest safe and reversible correction. Do not alter unrelated workflows.