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DocumentationMobile EVVHealth & Incident

MOBILE EVV • SAFETY REPORTING

Health & Incident

Submit time-sensitive health and incident information from the field.

Privacy, HIPAA, and protected workflow notice

Mobile EVV pages may display PHI, workforce data, GPS evidence, service records, and operational processes. Screenshots in this public guide use redacted or demonstration information. Certain compliance logic, validation rules, escalation paths, and proprietary workflows are intentionally summarized and are trained directly for authorized Provider customers.

Purpose

Health & Incident provides a direct mobile path for field staff to submit authorized health, safety, medication, abuse, neglect, witness, and supporting information. It does not replace emergency response or mandated reporting.

True Care System Health & Incident
Health & Incident in the True Care System Mobile application.

Key Functions

Safety

Immediate reporting

Starts documentation from the field.

Evidence

Witnesses and files

Supports available supporting information.

Routing

Office review

Connects to supervisor and investigation workflows.

Standard Workflow

1
Open the correct workspace

Start from the dashboard or role-aware menu.

2
Verify context

Confirm Provider, Individual, service, date, and task.

3
Complete and submit

Enter required information and save or submit.

4
Review status

Confirm success, office follow-up, or correction needs.

Compliance and Provider Controls

Access is role-based and Provider-scoped. Actions may retain user identity, timestamps, device context, GPS evidence, visit references, and audit history. Provider policy controls who may submit, review, correct, approve, reopen, or export records.

Operational Value

This workspace reduces paper forms, disconnected messages, duplicate entry, and separate systems. Field activity can support office review, staffing, compliance, reporting, payroll, billing, and quality management through one connected platform.