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DocumentationMobile EVVProfile and Mobile Preferences

MOBILE EVV • ACCOUNT MANAGEMENT

Profile and Mobile Preferences

Manage password, biometric sign-in, preferences, and legal links.

Privacy, HIPAA, and protected workflow notice

Mobile EVV pages may display PHI, workforce data, GPS evidence, service records, and operational processes. Screenshots in this public guide use redacted or demonstration information. Certain compliance logic, validation rules, escalation paths, and proprietary workflows are intentionally summarized and are trained directly for authorized Provider customers.

Purpose

Profile centralizes password controls, supported biometric access, language, notification preferences, privacy links, terms, and application identity.

True Care System Profile and Mobile Preferences
Profile and Mobile Preferences in the True Care System Mobile application.

Key Functions

Account

Password

Updates login credentials.

Device

Biometric login

Supports Face ID or passcode when permitted.

Preferences

Language and alerts

Controls supported user settings.

Standard Workflow

1
Open the correct workspace

Start from the dashboard or role-aware menu.

2
Verify context

Confirm Provider, Individual, service, date, and task.

3
Complete and submit

Enter required information and save or submit.

4
Review status

Confirm success, office follow-up, or correction needs.

Compliance and Provider Controls

Access is role-based and Provider-scoped. Actions may retain user identity, timestamps, device context, GPS evidence, visit references, and audit history. Provider policy controls who may submit, review, correct, approve, reopen, or export records.

Operational Value

This workspace reduces paper forms, disconnected messages, duplicate entry, and separate systems. Field activity can support office review, staffing, compliance, reporting, payroll, billing, and quality management through one connected platform.