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DocumentationMobile EVVFind Shift Coverage

MOBILE EVV • WORKFORCE COVERAGE

Find Shift Coverage

Review approved open coverage opportunities and claim a shift.

Privacy, HIPAA, and protected workflow notice

Mobile EVV pages may display PHI, workforce data, GPS evidence, service records, and operational processes. Screenshots in this public guide use redacted or demonstration information. Certain compliance logic, validation rules, escalation paths, and proprietary workflows are intentionally summarized and are trained directly for authorized Provider customers.

Purpose

Find Shift Coverage displays Provider-approved open shifts to authorized and qualified employees. It helps reduce staffing gaps while preserving schedule and qualification controls.

True Care System Find Shift Coverage
Find Shift Coverage in the True Care System Mobile application.

Key Functions

Availability

Open coverage

Lists approved staffing needs.

Qualification

Service context

Shows Individual, service, date, time, and location.

Action

Claim shift

Allows authorized coverage action.

Standard Workflow

1
Open the correct workspace

Start from the dashboard or role-aware menu.

2
Verify context

Confirm Provider, Individual, service, date, and task.

3
Complete and submit

Enter required information and save or submit.

4
Review status

Confirm success, office follow-up, or correction needs.

Compliance and Provider Controls

Access is role-based and Provider-scoped. Actions may retain user identity, timestamps, device context, GPS evidence, visit references, and audit history. Provider policy controls who may submit, review, correct, approve, reopen, or export records.

Operational Value

This workspace reduces paper forms, disconnected messages, duplicate entry, and separate systems. Field activity can support office review, staffing, compliance, reporting, payroll, billing, and quality management through one connected platform.