MOBILE EVV • EXCEPTION WORKFLOW
Start Unknown Visit
Start an authorized exception visit when the expected shift is unavailable.
Mobile EVV pages may display PHI, workforce data, GPS evidence, service records, and operational processes. Screenshots in this public guide use redacted or demonstration information. Certain compliance logic, validation rules, escalation paths, and proprietary workflows are intentionally summarized and are trained directly for authorized Provider customers.
Purpose
Start Unknown Visit is a controlled exception workflow for an authorized DSP who is with the correct Individual but cannot access the expected scheduled shift. Office reconciliation remains required.
Key Functions
Missing shift
Handles an unavailable expected assignment.
Correct Individual
Shows authorized Individual and location context.
Office follow-up
Creates a record requiring validation.
Standard Workflow
Open the correct workspace
Start from the dashboard or role-aware menu.
Verify context
Confirm Provider, Individual, service, date, and task.
Complete and submit
Enter required information and save or submit.
Review status
Confirm success, office follow-up, or correction needs.
Compliance and Provider Controls
Access is role-based and Provider-scoped. Actions may retain user identity, timestamps, device context, GPS evidence, visit references, and audit history. Provider policy controls who may submit, review, correct, approve, reopen, or export records.
Operational Value
This workspace reduces paper forms, disconnected messages, duplicate entry, and separate systems. Field activity can support office review, staffing, compliance, reporting, payroll, billing, and quality management through one connected platform.