TRUE CARE SYSTEM • TROUBLESHOOTING
Data Display Issues
Resolve empty tables, stale records, filtering, date-range, formatting, and Provider-scope display issues.
Troubleshooting may expose workforce information, Provider configuration, PHI, audit data, billing records, payroll information, or technical identifiers. Use minimum-necessary access, redact public evidence, and perform changes only through approved roles and workflows.
Purpose
Resolve empty tables, stale records, filtering, date-range, formatting, and Provider-scope display issues.
Diagnostic Checklist
Reset search, status, date, role, location, and Provider filters.
Confirm MM/DD/YYYY values, timezone, week boundaries, and effective dates.
Check Active, Inactive, Draft, Approved, Submitted, or Archived status.
Verify the page is loading records only for the authenticated Provider.
Refresh the page and confirm the browser is not showing stale content.
Open the underlying Individual, Employee, Schedule, Visit, or configuration record.
Recommended Resolution Sequence
- Reproduce the issue using the same Provider, user role, record, date range, and device context.
- Confirm filters, status, account access, Provider scope, effective dates, and related records.
- Capture evidence before changing configuration, data, or code.
- Apply the smallest authorized correction and avoid unrelated changes.
- Retest the original workflow and one related regression workflow.
- Document the cause, correction, validation, and any required follow-up.
When to Escalate
Contact authorized Provider leadership or Platform Support when the issue involves possible cross-provider data, unauthorized PHI access, suspicious login activity, data loss, billing submission risk, payroll impact, medication safety, or a critical production outage.