Selena AI Assistant
A provider-scoped conversational assistant for authorized operational work.
AI features are designed as assistive tools for authorized users. They do not replace required human review, professional judgment, Provider policy, or applicable legal and regulatory obligations. Public screenshots and examples must use redacted or demonstration information.
Purpose
Selena AI Assistant is designed to help authorized users locate information, understand workflows, summarize operational context, and navigate True Care System. Selena must respect provider scope, user role, minimum-necessary access, and human approval requirements.
Core Functions
Explains available menus, records, statuses, and next steps based on the user’s authorized workspace.
Helps users understand scheduling, EVV, billing, payroll, compliance, support, and documentation processes.
May summarize authorized records without changing the source record or bypassing required approvals.
Can draft notes, checklists, ticket descriptions, and review summaries for user confirmation.
Directs users to the correct True Care System page instead of exposing hidden or unauthorized data.
Safety Controls
Selena does not independently approve claims, payroll, incidents, medication actions, or compliance outcomes.
Users must not submit passwords, authentication codes, full banking data, or other secrets.
Responses must be limited to the authenticated Provider and the user’s assigned permissions.
Material AI-assisted actions should remain reviewable by authorized staff.
Security and HIPAA Expectations
Users may access only the records and functions permitted by their assigned role and Provider scope.
Only information reasonably required for the approved operational purpose should be processed.
Authorized personnel remain responsible for validating recommendations and approving final actions.
Material AI-assisted activity should remain attributable, reviewable, and connected to the source workflow.