CHANGE HISTORY
Update Events
Compare old and new values and identify who changed a record.
Audit records may contain workforce identities, Provider identifiers, Individual references, IP addresses, device details, routes, request metadata, support-session identifiers, and before-and-after values. Screenshots in this public guide use redacted or demonstration information. Production access must remain Provider-scoped, role-based, purpose-limited, and restricted to authorized personnel.
True Care System records audit evidence to support accountability, privacy review, security investigation, operational integrity, and Provider governance. These capabilities support—but do not replace—the Provider's policies, workforce training, risk analysis, legal obligations, incident response, and retention program.
Purpose
Update events preserve accountability for changes to clinical, operational, billing, payroll, scheduling, and administrative records. The event detail may show the state before the change and the state after the change.
Before-and-After Review
| Field | Function |
|---|---|
| Old values | Represents the record state before the update. |
| New values | Represents the record state after the update. |
| Changed fields | Material differences should be identified and evaluated. |
| Actor | Identifies who performed or initiated the update. |
| Route and method | Shows which API path and HTTP method processed the change. |
| Reason or metadata | May explain business purpose, correction reason, or workflow status. |
Investigation Steps
- Confirm the record.
Verify entity type, entity ID, Provider, and affected person.
- Compare values.
Identify exactly what changed.
- Confirm authority.
Review user, role, purpose, and approval status.
- Correlate related records.
Check schedules, authorizations, visits, billing, support, or other dependent workflows.
- Document the outcome.
Determine whether the update was expected, erroneous, unauthorized, or requires correction.
