TRUE CARE SYSTEM • COMPANY PLAYBOOK
Business Rules
Establishes the mandatory business rules that guide product behavior, data handling, workflow design, and Provider operations.
Company Playbook guidance supports controlled healthcare-software operations. It does not replace applicable law, Provider policy, contractual requirements, professional judgment, or formal legal and compliance review.
Purpose
Establishes the mandatory business rules that guide product behavior, data handling, workflow design, and Provider operations.
Core Requirements
Source of Truth
The production database and approved Provider configuration are the authoritative source for operational records.
No Cross-Provider Access
Users may only view or change records within their authorized Provider scope unless an approved, time-limited support session is active.
No Silent Data Changes
Material changes to PHI, schedules, visits, billing, payroll, or authorization data must be attributable to a user, time, reason, and audit event.
Effective-Dated Configuration
Rates, service codes, tax settings, and other time-sensitive rules should preserve historical accuracy through effective dates.
No Duplicate Operational Time
Office time, DSP visit time, payroll time, and billing time must be reconciled to prevent duplicate compensation or duplicate billing.
Required Documentation
| Record | Expectation |
|---|---|
| Owner | Identify the accountable role or team. |
| Scope | Document affected systems, Providers, users, workflows, and data. |
| Evidence | Retain timestamps, identifiers, approvals, screenshots, logs, or test results as applicable. |
| Decision | Record the approved action, reason, risk, and validation result. |
| Follow-up | Track corrective actions, training, documentation, and future prevention. |