TRUE CARE SYSTEM • COMPANY PLAYBOOK
Company Playbook Overview
Defines the operating model used to govern, build, release, support, secure, and continuously improve True Care System.
Company Playbook guidance supports controlled healthcare-software operations. It does not replace applicable law, Provider policy, contractual requirements, professional judgment, or formal legal and compliance review.
Purpose
Defines the operating model used to govern, build, release, support, secure, and continuously improve True Care System.
Core Requirements
Operating Model
The Company Playbook creates one approved operating model for engineering, QA, support, security, compliance, documentation, Provider onboarding, and employee training.
Production Stability
All work must protect currently functioning behavior. Changes should be limited, reversible, testable, and reviewed before production use.
Provider Isolation
Every record, workflow, support session, report, export, and background job must remain scoped to the correct Provider.
HIPAA-Aligned Operations
Workforce access, PHI handling, minimum-necessary review, audit history, and support access must follow approved privacy and security controls.
Lifecycle Discipline
Requirements, development, testing, deployment, monitoring, support, and post-release review are treated as one connected lifecycle.
Required Documentation
| Record | Expectation |
|---|---|
| Owner | Identify the accountable role or team. |
| Scope | Document affected systems, Providers, users, workflows, and data. |
| Evidence | Retain timestamps, identifiers, approvals, screenshots, logs, or test results as applicable. |
| Decision | Record the approved action, reason, risk, and validation result. |
| Follow-up | Track corrective actions, training, documentation, and future prevention. |