TRUE CARE SYSTEM • COMPANY PLAYBOOK
Incident Response
Defines the coordinated response to operational, privacy, security, data, integration, or availability incidents.
Company Playbook guidance supports controlled healthcare-software operations. It does not replace applicable law, Provider policy, contractual requirements, professional judgment, or formal legal and compliance review.
Purpose
Defines the coordinated response to operational, privacy, security, data, integration, or availability incidents.
Core Requirements
Declare the Incident
Assign an incident owner, severity, start time, affected services, affected Providers, and immediate operational risk.
Stabilize Operations
Protect care delivery, stop harmful processing, preserve data, and communicate approved workarounds.
Preserve Evidence
Retain logs, request IDs, transaction IDs, screenshots, timestamps, deployments, and relevant audit history.
Coordinate Response
Engage technical, Provider operations, privacy, security, billing, payroll, or legal stakeholders as needed.
Close and Improve
Record root cause, impact, remediation, validation, lessons learned, and preventive actions.
Required Documentation
| Record | Expectation |
|---|---|
| Owner | Identify the accountable role or team. |
| Scope | Document affected systems, Providers, users, workflows, and data. |
| Evidence | Retain timestamps, identifiers, approvals, screenshots, logs, or test results as applicable. |
| Decision | Record the approved action, reason, risk, and validation result. |
| Follow-up | Track corrective actions, training, documentation, and future prevention. |