TRUE CARE SYSTEM • COMPANY PLAYBOOK
Disaster Recovery
Defines the approved recovery sequence for restoring services and trusted operations after a severe disruption.
Company Playbook guidance supports controlled healthcare-software operations. It does not replace applicable law, Provider policy, contractual requirements, professional judgment, or formal legal and compliance review.
Purpose
Defines the approved recovery sequence for restoring services and trusted operations after a severe disruption.
Core Requirements
Recovery Priorities
Restore authentication, API, database, Provider isolation, audit logging, Mobile EVV, and urgent care operations first.
Trusted Recovery Point
Select the safest verified recovery point and identify transactions that require reconciliation.
Restore in Tiers
Bring infrastructure, application services, integrations, background jobs, and business workflows online in dependency order.
Validate Integrity
Confirm Provider isolation, PHI access logging, visit data, billing batches, payroll runs, files, and integrations.
Return to Service
Require technical and operational sign-off before normal access resumes.
Required Documentation
| Record | Expectation |
|---|---|
| Owner | Identify the accountable role or team. |
| Scope | Document affected systems, Providers, users, workflows, and data. |
| Evidence | Retain timestamps, identifiers, approvals, screenshots, logs, or test results as applicable. |
| Decision | Record the approved action, reason, risk, and validation result. |
| Follow-up | Track corrective actions, training, documentation, and future prevention. |