TRUE CARE SYSTEM • FAQ
Administration
Answers about users, roles, departments, announcements, branches, locations, password changes, and Provider Profile.
Privacy, HIPAA, and information-use notice
FAQ answers may reference PHI, workforce data, billing, payroll, authentication, support, or Provider configuration. Use minimum-necessary access, do not place sensitive values into public evidence, and follow approved Provider policies and roles.
Questions and Answers
What does Provider Profile control?
Provider identity, reporting header, contacts, email destinations, identifiers, alerts, timezone, and operational defaults.
What is the difference between a branch and a location?
A branch or region groups operations, while a location or office represents a specific operational site within that structure.
What is Role Management?
It defines approved role-based permissions for operational, clinical, financial, administrative, and compliance work.
What is Department Management?
It organizes departments, managers, employee assignments, KPI ownership, and approval relationships.
Who receives announcements?
Selected roles receive the message. Leaving roles empty may send the announcement to all active employees, depending on the configured workflow.
Why should obsolete structures be deactivated?
Deactivation preserves historical relationships and reduces the risk of broken references.
Need More Help?
Review the related module guide and Troubleshooting page first. Create a Provider-scoped support ticket when the question involves unresolved production behavior, PHI, security, billing, payroll, integrations, or data integrity.