TRUE CARE SYSTEM • FAQ
Data, Reports, and Exports
Answers about filters, date ranges, reports, exports, data freshness, and record visibility.
Privacy, HIPAA, and information-use notice
FAQ answers may reference PHI, workforce data, billing, payroll, authentication, support, or Provider configuration. Use minimum-necessary access, do not place sensitive values into public evidence, and follow approved Provider policies and roles.
Questions and Answers
Why does a report show no results?
Check Provider scope, date range, status, module filters, branch, location, record status, and source-data availability.
Why do totals differ between pages?
Different pages may use different statuses, effective dates, approval rules, readiness rules, or record sources.
Can reports contain PHI?
Yes. Use authorized roles, minimum-necessary access, secure storage, and approved distribution.
When should CSV, DOC, PDF, or Excel be used?
Use the format appropriate for review, reconciliation, payer workflow, payroll, audit, or authorized business need.
Why should exports be protected?
Exports may leave the application’s access-control boundary and can contain PHI, workforce, billing, payroll, or financial data.
How can stale data be refreshed?
Use the page refresh action, reset filters, confirm the date range, and verify the source record was saved.
Need More Help?
Review the related module guide and Troubleshooting page first. Create a Provider-scoped support ticket when the question involves unresolved production behavior, PHI, security, billing, payroll, integrations, or data integrity.