TRUE CARE SYSTEM • FAQ
General Questions
Answers to common questions about True Care System, Provider configuration, supported workflows, and documentation.
Privacy, HIPAA, and information-use notice
FAQ answers may reference PHI, workforce data, billing, payroll, authentication, support, or Provider configuration. Use minimum-necessary access, do not place sensitive values into public evidence, and follow approved Provider policies and roles.
Questions and Answers
What is True Care System?
True Care System is a Provider-focused healthcare operations platform that brings together Individual management, employees, scheduling, Mobile EVV, Visit Maintenance, billing, payroll, HIPAA monitoring, support, reporting, KPI, and administration.
Is True Care System designed for multiple Providers?
Yes. Records, users, reports, alerts, support sessions, and operational workflows are scoped by Provider to protect tenant isolation.
Can one Provider configure the system differently from another?
Yes. Services, rates, branches, locations, roles, payroll settings, Sandata settings, contacts, and operational defaults are Provider-specific.
Does the documentation replace Provider policy or legal advice?
No. The documentation explains product workflows. Providers remain responsible for applicable law, payer rules, employment policy, clinical policy, and professional judgment.
Where should a new Provider begin?
Start with Provider Profile, branches and locations, roles and users, services, Individuals, employees, authorizations, scheduling, Mobile EVV, and then billing and payroll readiness.
Need More Help?
Review the related module guide and Troubleshooting page first. Create a Provider-scoped support ticket when the question involves unresolved production behavior, PHI, security, billing, payroll, integrations, or data integrity.