KPI • DEPARTMENT SCORECARD
Department KPI
Maintain department performance scorecards and assign KPI responsibility to departments and employees.
KPI scorecards may combine operational, staffing, billing, compliance, and service-quality information. Screenshots in this public guide use demonstration or masked data. True Care System does not publicly disclose every formula, weighting rule, approval control, data-source mapping, or governance workflow. Advanced configuration and implementation procedures are provided directly to authorized Provider customers during training.
Purpose
The Department KPI scorecard evaluates a selected department for the selected year and month. KPI lines may be owned by the department and assigned to a responsible employee.
Balanced Scorecard Structure
The scorecard is divided into Financial, Customer, Internal Process, and Learning & Growth perspectives. Each KPI line can include a weight, owner department, assigned employee, target, actual result, achievement percentage, score, workflow status, performance status, actions, and detail view.
Workflow Controls
- Save Draft.
Preserves work before the scorecard is submitted. - Submit for Approval.
Moves the scorecard into the review workflow. - Approve & Lock.
Approves the scorecard and protects configured fields from unintended changes. - Unlock.
Reopens the scorecard only when authorized correction is required. - Print.
Creates a reviewable scorecard output.
Department Assignment
Use Owner Department to establish departmental accountability and Assigned Employee to identify the person responsible for reporting or improving the KPI. Assignment should follow the Provider's approved governance structure.