KPI • STRATEGIC PLANNING
Goals & Targets
Define measurable strategic goals, target values, accountable owners, progress, and governance requirements.
KPI scorecards may combine operational, staffing, billing, compliance, and service-quality information. Screenshots in this public guide use demonstration or masked data. True Care System does not publicly disclose every formula, weighting rule, approval control, data-source mapping, or governance workflow. Advanced configuration and implementation procedures are provided directly to authorized Provider customers during training.
Purpose
Goals & Targets converts strategic priorities into measurable commitments. Each goal is linked to a Balanced Scorecard perspective and includes a target, current value, progress, owner, and status.
Goal Fields
| Field | Meaning | Review |
|---|---|---|
| Perspective | Balanced Scorecard perspective supported by the goal. | Required |
| Goal | Strategic outcome the Provider intends to achieve. | Required |
| Target | Measurable result or threshold. | Required |
| Current | Most recent reported result. | Review monthly |
| Owner | Department or leader accountable for progress. | Required |
| Status | On Track, Achieved, Needs Attention, or At Risk. | Monitor |
Quarterly Roadmap and Governance
The quarterly roadmap summarizes expected maturity or target scores by quarter. The governance checklist verifies that goals are measurable, connected to strategy, assigned to accountable owners, and reviewed when risk appears.