QUALITY ASSURANCE • TRUE CARE SYSTEM
Bug Priority
Classify defects consistently by operational impact, urgency, privacy, security, and compliance risk.
Protected-data and QA evidence notice
QA artifacts may contain workforce identity, Provider configuration, PHI, GPS, visit, payroll, billing, audit, or integration evidence. Public documentation and shared test evidence must use synthetic, demonstration, or properly redacted information. Never place production passwords, tokens, full SSNs, bank account numbers, or unnecessary PHI in screenshots, tickets, automated test output, or repositories.
Purpose
Bug Priority establishes a consistent response order based on business impact, patient/service risk, PHI exposure, security, compliance, financial accuracy, and availability.
Priority Matrix
| Priority | Typical criteria | Release effect |
|---|---|---|
| Critical | System outage; cross-Provider exposure; unauthorized PHI access; data loss; payroll/billing corruption; destructive security flaw. | Stop release. Immediate escalation. |
| High | Major workflow unavailable; no reasonable workaround; repeated submission failure; incorrect authorization, units, overtime, or role enforcement. | Release blocked unless formally approved. |
| Medium | Important function impaired but workaround exists; limited scope; no known data loss or privacy exposure. | Schedule correction and regression. |
| Low | Cosmetic, wording, alignment, minor usability, or documentation issue. | Planned maintenance. |