TRUE CARE SYSTEM • FAQ
Payroll
Answers about employee rates, approved hours, overtime, payroll processing, history, tax settings, and direct deposit.
Privacy, HIPAA, and information-use notice
FAQ answers may reference PHI, workforce data, billing, payroll, authentication, support, or Provider configuration. Use minimum-necessary access, do not place sensitive values into public evidence, and follow approved Provider policies and roles.
Questions and Answers
Where do payroll hours come from?
Approved office Time Keeping, completed service work, and authorized payroll extras such as training, sick, holiday, PTO, or mileage.
How is overtime handled?
Payroll applies the Provider’s configured rules and approved hours for the selected pay period.
What is Employee Rates?
It stores authorized base, training, mileage, and related payroll rates used by Payroll Processing.
Can the same payroll week be generated again?
The system may update the existing payroll run for that period rather than creating an unrelated duplicate.
What is Payroll History?
It stores prior generated payroll runs, totals, employees, hours, units, gross pay, status, and output actions.
Are tax settings fixed to one state?
No. Operating states and local jurisdictions are Provider-configurable.
How is direct deposit protected?
Sensitive banking information should be encrypted by the backend and masked in the user interface.
Need More Help?
Review the related module guide and Troubleshooting page first. Create a Provider-scoped support ticket when the question involves unresolved production behavior, PHI, security, billing, payroll, integrations, or data integrity.