TRUE CARE SYSTEM • FAQ
Visit Maintenance
Answers about visit review, call logs, GPS, corrections, exceptions, merging, and billing readiness.
Privacy, HIPAA, and information-use notice
FAQ answers may reference PHI, workforce data, billing, payroll, authentication, support, or Provider configuration. Use minimum-necessary access, do not place sensitive values into public evidence, and follow approved Provider policies and roles.
Questions and Answers
What is Visit Maintenance used for?
It reviews visit execution against the planned schedule, including times, calls, GPS, exceptions, units, corrections, and readiness.
Can office staff change visit times?
Authorized users may make approved corrections with a documented reason and audit history.
What is a unit variance?
It means planned units and actual or billing units differ and require review.
What is Merge Visit?
It combines eligible completed visit segments for billing while preserving payroll segments and supporting auditability.
Why is GPS status unknown?
The Individual address, home coordinates, visit coordinates, or distance calculation may be incomplete.
What must be checked before billing?
Individual, DSP, visit, calls/GPS, correction, sequence, authorization, and service readiness must be reviewed.
Need More Help?
Review the related module guide and Troubleshooting page first. Create a Provider-scoped support ticket when the question involves unresolved production behavior, PHI, security, billing, payroll, integrations, or data integrity.